Not fully happy because hours didn’t match my routine well
I was initially excited about the software and its features because I thought it would fit my working hours perfectly. However, after going through the sales and pre-purchase process, I realized the time slots available for support and training didn’t line up with the hours I usually work. The sign-up was straightforward, and payment systems were quite efficient, which gave a smooth start. Still, I felt a bit restricted because the tools and onboarding sessions mostly happened during hours that I find difficult to engage with consistently. The calling tools and dialer worked fine when I used them, but not being able to get synchronous support during my preferred times was a downside. While the software itself offers what was promised, the timing mismatch makes it less suitable for me personally. I might consider it again if my schedule changes or if they adjust user support timing to be more flexible.