Not fully confident by the end, some gaps remained
By the time my interaction with WFHI support came to a close, I was left feeling more uncertain than assured. Initially, I expected clarity and reassurance when discussing the software’s functionalities and onboarding steps. However, the responses often felt scripted and sometimes missed directly addressing my concerns, which didn’t build my confidence. While the support did manage to guide me through some of the database and dialer basics, I found the explanations lacking in detail, making it hard to fully grasp how everything tied together. I hoped for more proactive assistance to steer me in the right direction, but instead, I was left piecing information together by myself. The automatic updates promised seemed opaque in their effect, and I wasn’t sure if my implementation was correct. Due to this, I ended up feeling hesitant about fully relying on the tools without further clarifications. The process could have been smoother with clearer communication and more patient guidance. Even with these issues, I will keep trying to work with the software, but the lack of confidence remains a significant barrier.