Not fully confident by the end
I went through the sales and pre-purchase process with cautious optimism. The training sessions were informative enough, and the software itself didn't seem overly complicated at first glance. However, as I progressed through onboarding, I started feeling less assured about whether the tools would suit my actual daily workflow. The calling features and dialer were functional but sometimes lagged, which made me doubt if it was polished enough for consistent work. I appreciated the telephonic support which tried to help patiently, though I felt I had to repeat my issues multiple times without quick resolution. The invoicing and payment flow was fine and met expectations adequately. Overall, while I found some positives in the process and product, by the end I wasn't fully confident in how smoothly I could integrate WFHI’s software with what I needed, and I remain hesitant about fully committing long term.