Not fully aligned with my work hours
I went through the sales and pre-purchase information expecting the software and training to align well with my actual working hours, but it didn’t quite fit. The dialer and database access times seemed optimized for a different schedule, so I found it hard to utilize the system fully during my preferred working window. I appreciate the transparency during sign-up and invoicing, which was straightforward, but the mismatch in timing meant I had to work around the system rather than it fitting me. While the automatic updates and calling tools are well designed, the lack of flexibility in access times was a significant downside for me. I also found that support was available but sometimes not at the exact times I needed, which added to the inconvenience. In essence, the offering is fine, but the time alignment was missing for my personal workflow.