Not for those who want hassle-free billing every day
Using the billing and payment system on WFHI day after day proved to be more frustrating than I expected. While the initial sign-up and invoice generation happened fine, the software struggled with consistency in managing recurring payments as time went by. Sometimes invoices didn’t update correctly after automatic renewals, causing me to call support more than once. The telephonic support did provide answers, but many of the explanations felt like temporary patches rather than long-term fixes. Over a week of regular use, there were multiple instances where I questioned whether the payment system was reliable enough to depend on for managing finances continuously. The overall design did work for basic invoicing, but if someone wants a hassle-free, seamless daily billing experience without extra checks, this might not be the best fit. It may be okay for those who don’t mind some manual follow-up and extra effort, but for a smooth and straightforward payment workflow, I would suggest looking elsewhere. That said, the training and onboarding process was fine, as was the knowledge of the staff on the help line, so the software itself works well for what it tries to offer beyond billing.