Not for those who want everything spelled out upfront
My overall impression of the training and onboarding was disappointing because I had to figure out quite a bit on my own, which made the process frustrating. The initial introduction gave a brief overview, but they left many details unsaid and expected me to explore features independently. For someone like me who prefers thorough guidance and clear step-by-step instructions, this approach was hard to manage. While the software itself is fairly user-friendly once you understand it, the lack of upfront detailed training meant I often had to revert to trial and error to make sense of some functions, especially the dialer and database tools. They do provide telephonic support, which was the only saving grace because I could clarify some doubts there, but it still wasn’t enough to make the onboarding smooth. I’d say this would be better suited for people who are comfortable figuring things out by themselves and are patient with a less hand-holding style. On the other hand, if you want a more comprehensive preparatory experience, this might not be the right choice.