Not for those who want a simple, linear support process
If you prefer straightforward, step-by-step support that sticks to a very clear order, this might not suit you well. My experience with WFHI’s telephonic support was functional but somewhat scattered. They did eventually help me through configuring the dialer and database features, but it felt like I was jumping between different topics without a single clear path. On the positive side, the support staff was knowledgeable and patient, which did help me get some answers. However, the way the conversations went, sometimes revisiting issues we had supposedly dealt with earlier, meant that it took much longer than expected. For someone who likes clear, efficient communication where you can tick off one thing before moving to the next, this approach might become frustrating. That said, if you’re okay with diving in and clarifying a few things yourself, it’s manageable enough to get the job done.