I enrolled in the training and onboarding program hoping to get a smooth start with the software, bu

I enrolled in the training and onboarding program hoping to get a smooth start with the software, bu

I enrolled in the training and onboarding program hoping to get a smooth start with the software, but sadly it did not work out for me. The initial setup instructions were clear enough, and the onboarding materials seemed comprehensive, yet when I needed help, the response times were frustratingly slow. Sometimes, it felt like my queries were overlooked entirely, or they were addressed hours later when I was no longer at my desk. On the other hand, when I did eventually get support, the people were knowledgeable and polite, which I appreciated. I guess the problem lies more in the speed and consistency of the service rather than the quality of the assistance. For someone who values immediate answers or is on a tight schedule, this might not be the best fit. However, if you have patience and can wait for their help, it might suit you better. I tried to integrate the calling features and dialer following their training, but without prompt support, it felt like a struggle to become proficient. Overall, the training’s content is decent, but the responsiveness pushed me away.