Not for those who liked the old ways
You promised an easy and streamlined pre-purchase experience, but from my side, it was quite disappointing compared to what I used before. I come from a background where the sales process was clear and upfront, but with your platform, I found it confusing and overly complicated. The onboarding flow was anything but smooth, dragging on longer than I expected without much clarity or guidance. When I reached out for some telephonic support, the wait times were frustrating and the help provided didn't really solve my issues. The database feature and calling tools felt underdeveloped, unlike what I have experienced with other services. I also found the automatic billing updates puzzling as they didn't match the initial information you gave. Invoicing was slow and not transparent, which added to my frustration. I genuinely believe this setup wouldn’t suit someone who has used other remote workflow software and expects efficiency and clear communication from the very start. Maybe it could work for beginners who don’t have expectations based on prior experience, but for anyone wanting a seamless transition, it’s likely too problematic. Frankly, I think you need to rethink the entire sales and training approach to attract experienced users like me.