Not for those who hate waiting and repetition
My experience before purchasing with WFHI was quite frustrating because of the amount of waiting and repetition involved. If you are someone who values quick responses, this might not suit you well. I had to explain my requirements multiple times to different team members and yet, it felt like no one had complete information right away. There were hold times on calls and delays in getting details about invoicing and sign-up steps. While the software itself seems promising, the pre-purchase communication was not as efficient as I hoped. For people patient with slower processes and ready for some back-and-forth, it might work out better. But for those needing speedy answers and a straight path, there were too many stops along the way in my case. I could say that the reps were polite enough, but that didn't fully make up for the drawn out waiting or the repeated explanations. Overall, the experience left me wondering if there’s a better way they could have handled the onboarding flow before purchase to avoid all the back-and-forth and make things more streamlined for potential customers.