Not For Those Who Hate Repeating Themselves
You really need to reconsider how much repetition you expect from prospective users. I found the pre-purchase interactions longer than necessary, which may not suit people who want to move faster. The sales team ended up repeating a lot of the same details about the software and training modules. There was quite a bit of waiting between these communications, which was frustrating because it felt like I was stuck in a loop rather than progressing anywhere. People who want quick answers or streamlined pre-purchase information won’t appreciate this approach. I get the need to be thorough, but there has to be a balance so it doesn’t feel tedious or overly drawn out. On the positive side, once I got access to the portal and explored the database and calling tools, I did notice some potential usefulness if you have patience for setup steps. But personally, the drawn-out sales cycle and repetitive dialogue made it tough for me to recommend to anyone who wants speedy onboarding. It wouldn’t suit someone who values efficiency in early communications or dislikes having the same explanations multiple times before purchase.