not for those who hate repeating or waiting
The support experience here is not great if you dislike long waits and repeating yourself. I found the telephonic support to be slow and sometimes unorganized. Each time I called, I had to explain my problem from scratch, which was quite frustrating. On average, the hold time felt excessive and there was no clear indication when someone would respond. They do offer priority assistance but my experience suggested even then, it wasn’t as prompt as expected. If you are patient and have plenty of time for back-and-forth, this might be manageable. However, if you expect quick resolution without repetition, the support model here could be disappointing. The payments and invoicing worked fine and seemed straightforward enough. The system overall suits those comfortable with delays and redundant explanations but anyone expecting a fast and smooth helpline would maybe look elsewhere. The dialer and database features were okay once set up, yet the support side could be a bottleneck for users needing swift answers.