Not for those who expect quick answers
You need to improve your communication if you want users to actually feel supported. I tried reaching out several times with questions about the dialer and database integration but often got delayed responses or generic replies that didn't solve my problems. While the telephonic support was polite when it did respond, the wait time was frustrating and disrupted my workflow. For someone who works in a fast-paced environment and requires prompt assistance to maintain efficiency, this level of responsiveness is not suitable. The invoicing process was at least clear, and I never had issues receiving payments in my account, which I appreciate. But overall, if you expect to get quick and helpful support from you, it might not be the right fit. You could consider improving your priority assistance or offer more active communication channels. Without that, users will be left hanging too often which affects their usage negatively. The automatic updates part seems fine and the system itself runs smoothly, but support really needs to be quicker and more proactive. So, I would say this product suits those who are patient and can manage most issues themselves but not those wanting responsive customer service.