Not for those who expect quick and confident answers
My experience with WFHI support was a mixed bag, leaning on the disappointing side. I remember one phone call where I finally got clear and confident help about how to navigate the database feature, which was the only moment I felt reassured. However, most other times, the communication was vague, and I wasn’t sure if my concerns were fully understood or being acted upon. The waiting times weren’t extreme, but the lack of clarity made each contact feel frustrating and uncertain. For someone who prefers quick and straightforward support responses, this setup might not suit well. On the upside, their telephonic support was polite and attempts were made to be helpful, but the overall confidence I hoped to gain just wasn’t there. So if you’re okay with some ambiguity and are comfortable figuring bits out yourself, you might manage, but otherwise be prepared to feel left in a bit of a limbo.