Not for those needing super fast responses, but okay otherwise
From what I experienced, the responsiveness of the people during the sales and pre-purchase stage was somewhat mixed. Initially, I was able to get answers fairly quickly by phone, which was encouraging. However, as I dug deeper into specifics about ongoing support and technical questions, the response times slowed down noticeably. For someone who prefers rapid back-and-forth feedback, this might be frustrating. But if you can handle occasional delays and are okay with the average pace, it won't be a dealbreaker. The staff seemed reasonably knowledgeable and helpful when they did respond, so that's a positive thing. I wouldn't recommend this for buyers who expect instant interaction or dedicated fast-track support before buying. However, if you're more patient and can wait a bit for answers while setting things up, then it might just suit your needs. Overall, I felt the team tried their best, but the timing and availability of responses were not consistently up to what I might have hoped for. So cautious buyers should consider this carefully.