Not for those needing quick support
Hey, so I started using their remote workflow training and tools, and honestly, the sales and pre-purchase part felt a bit meh. I mean, the staff was not super quick in getting back to me when I had questions. Like, I get that these things can take time, but some answers took way longer than I expected. The onboarding flow seemed okay when I started, but without rapid responses, it just felt slow. If you're someone who likes quick resolutions and always-on support, this probably won’t suit you. On the plus side, I did find the calling tools intuitive once I got through the setup, so at least that part was fine. But yeah, overall, I'd say if you don’t mind waiting around a bit and prefer figuring things out rather than talking to reps all the time, maybe give it a shot. For me, though, it was frustrating.