Not for those needing quick resolution
You need to seriously reconsider how your support functions when things go wrong. My experience was disappointing because every time I faced an issue, whether with the dialer or the database syncing, contacting you meant a long wait and repeated explanations. The telephonic support seemed unprepared to handle urgent problems effectively, often passing me from one agent to another without resolution. Though I will admit the software itself was functional enough when it worked, your team’s handling of troubleshooting was lacking and frustrating. If you are someone who requires immediate help and clear answers, this service would probably feel inadequate. The onboarding process didn’t prepare me well for these challenges either, leaving me stuck when glitches occurred. You should improve communication speed and the quality of your assistance because right now, it does not suit users who can’t afford downtime or messy support calls. I regret expecting better from a paid service.