not for those needing hands-on ongoing help
I got through the setup but honestly the support was very hit or miss and mostly felt like it was built for one-off help, not ongoing guidance. The first few days were okay when I called for basic help sorting out dialer settings and getting the database hooked up, but after that it wasn’t as smooth. The updates come automatically which is nice but when it comes to troubleshooting something unexpected, the support line isn’t very quick to respond. For someone like me who expected regular check-ins or continuous help, this wasn’t great. I think it would suit someone who is comfortable diving in and figuring things out mostly on their own. The sign-up and billing part were straightforward enough, no complaints there, but ongoing telephonic assistance felt lacking especially on busy days. The training materials seemed detailed but didn’t replace the need for a real person to walk through things multiple times. In summary, I wouldn’t recommend the software if you want constant real-time support, but if you are used to solo problem solving then it might work fine.