Not for people with irregular work hours
I tried accessing the software several times during my unique work hours, but I found it quite limiting. The system seems designed for standard hours and didn't accommodate my shifts well, which led to a lot of frustration. While the interface itself is user-friendly and the training gave me a decent overview, the actual availability of tools during my working times was lacking. I imagine this product would be a better fit for people with regular schedules who can make the most of the dialer and database access. The onboarding was straightforward, and payment was clear, so there are some positives. However, for someone like me, working variable hours, this service might not suit well. I wish there was more flexibility in the software access tied to hours because otherwise, it would have been a more valuable tool.