Not for beginners: training was confusing
I was quite hopeful about the training section because the overview promised a comprehensive introduction to using the software. However, when I actually started the onboarding sessions, the instructions seemed a bit disjointed and didn’t quite match the expectations I had based on the pre-purchase materials. There was one moment during the dialing tools tutorial where everything clicked for me, and I realized how to integrate the database feature with calls, but aside from that, most of the training felt rushed and lacked enough practical examples. Additionally, the pace didn’t suit someone who needs step-by-step guidance, especially when you’re new to remote workflow management. The software itself seems robust once you get through these steps, but I found myself unsure if this training style is suited for people without prior experience. Overall, I'd say this product might work well for those who already have some knowledge, but I personally struggled to match the training content with what I was expecting beforehand.