Not for beginners seeking quick guidance
I tried the onboarding and training sessions, hoping they would be straightforward and responsive. Unfortunately, the support team was not very quick in replying, which added to my frustration. While they do have telephonic support, the wait times were quite long and sometimes I felt like I was repeating myself multiple times because the representatives seemed new or not fully aware of the specific issues. That made the process painfully slow. On the plus side, the software itself looked feature-rich and the dialer seemed promising during the demo. Still, for someone who needs fast, clear-cut assistance, especially at the start, this might not be a great fit. If you prefer to figure things out mostly on your own and are patient with delays, maybe you could try it, but otherwise, I don’t find the current training and onboarding approach very helpful. The billing and sign-up were fine, at least without any glitches.