Not feeling confident yet due to training gaps
After completing the onboarding and initial training sessions, I found that I wasn't as confident in using the software as I had hoped. The training covered many features, including the dialer and database integration, but I felt some important explanations were rushed or skipped over. This left me uncertain when it came to applying the workflows in practice. While the interface is relatively straightforward and the updates automatic, the session pacing didn't quite allow for asking all my questions, which would have helped boost my confidence. I did appreciate how the invoicing and payment processes were documented clearly, but overall the training could have been more thorough, especially for a new user like me. So far, while I have managed to start using the calling tools, I still encounter moments where the steps are unclear. I hope ongoing support can fill these gaps, but my experience by the end of onboarding was a bit tentative rather than fully assured.