Not Feeling Confident Enough After Training
I went through the entire onboarding and training process hoping to feel confident using the software by the end, but honestly, that wasn't quite the case. The training modules felt a bit rushed, especially the part where they introduced the calling tools and the dialer. I had to replay some sections multiple times to grasp how to effectively manage the database feature as well, which impacted my confidence. The onboarding flow seemed straightforward at first, but when it came to applying what I learned to my own workflows, I was unsure if I was doing things correctly. On the positive side, the automatic updates have improved the software's stability, which makes me feel that once I get the hang of it, it might run more smoothly. Still, I think a bit more hands-on training or clearer examples would have made a difference in how ready I felt to use the tools independently. At this stage, I don't feel fully prepared to use the WFHI software to its full potential, which was disappointing considering the time invested in the initial training.