Not everything flowed smoothly in setup
I found the onboarding steps somewhat disjointed. While the initial setup was manageable, certain parts didn't logically connect, such as moving between the different features in the software. For example, while setting up the dialer and the database, I had to figure out some of the workflows on my own, which took additional time. The layout of the steps could definitely be improved to create a more seamless experience. Overall, it got the job done, but it could benefit from better organization to help new users navigate without feeling lost at times.