Not easy to locate what I actually needed
I found the sales and pre-purchase info to be a bit disappointing because it wasn’t easy to find exactly what I needed. Browsing through the descriptions, I often got unclear about which features were included or how the training was structured. The website and communications didn’t clearly state the steps involved or how the calling tools would integrate with the database. This meant I had to ask multiple questions before I could feel certain about signing up. So in the end, it just wasn’t very straightforward to figure out if this software matched my needs. The payment and invoicing setup was standard once I decided to go ahead, but that didn’t make up for the lack of clear guidance pre-purchase. Simply put, it wasn’t easy for me to get all the necessary info ahead of joining.