Not confident yet after training and onboarding
After going through the entire onboarding and training process, I still don’t feel fully confident using WFHI’s software. The initial sessions aimed to explain each feature, but the explanations sometimes felt rushed or vague, leaving me unsure about how to perform certain tasks independently. For example, while I understand the basics of the calling tools and dialer, I struggle with using the database effectively within my workflow because some steps were not demonstrated clearly. The automatic updates promised were fine, but they did not come with enough guidance on adjustments, which added to my uncertainty. Although telephonic support is available, reaching the right help quickly was occasionally difficult, and I often had to wait or repeat information. The invoicing and payment procedures were relatively simple, which is one part I can grant went smoothly. In summary, despite completing training and onboarding, I remain hesitant to dive in without additional assistance or more detailed resources that I believe are needed for greater confidence.