Not confident with the billing process
The billing and payment system left me feeling unsure. From sign-up through to invoicing, the process was complicated and not very transparent. I found it difficult to track what payments were pending and how invoices would be generated. Although the software interface looked clean, I couldn’t find clear documentation or steps to follow, which made me hesitate before proceeding with payments. The telephonic support I received wasn’t enough to clear all my doubts, and waiting times added to the frustration. Automatic updates didn’t provide much clarity on any billing-related changes either. Overall, I’m not confident with how the billing system is handled, and I wish the whole process was more user-friendly and trustworthy. Until that improves, I’m unsure about continuing this service because the financial side feels very unreliable and confusing.