Not confident to use it again due to access and software issues
I tried using the WFHI software to set up my remote workflow but faced many difficulties that left me frustrated. The first problem was accessing the software interface after the initial sign-up; I often encountered errors that prevented me from logging in. This interrupted my ability to work and made the whole experience very unreliable. Further, the features within the software did not seem intuitive, and I struggled to figure out how to use calling tools and the dialer effectively. Despite the training materials being available, they did not fully address the problems I faced. Support via phone was sometimes unreachable, and when I did get through, the assistance was unable to resolve my issues promptly. Because of these access and usability problems, I never felt confident with the platform. I was unable to integrate the database feature into my workflow smoothly, and recurring software glitches made continuity impossible. Considering all these challenges, I would not choose to use this software again unless significant improvements are made to stability and content clarity. It simply did not do the job I needed it to do this time around, which was disappointing after investing effort in signing up and trying to learn it.