Not confident after training
I started the onboarding process with high hopes, expecting the training to make me feel ready to navigate the software efficiently. The initial introduction was somewhat clear, but as we progressed, a lot seemed rushed. The training sessions were often too generic and didn’t cover many real examples relevant to my workflow. By the time I finished the modules, I was more confused than confident. The dialer tool required manual adjustments that weren’t explained well, and I had to figure out some of the features on my own. While the updates happen automatically, they sometimes introduced changes without clear documents or guidance, which added to my frustration. The support team was reachable but didn’t address all my questions with useful answers, which didn't help me gain clarity. Overall, the process felt like it lacked depth and proper guidance, leaving me uncertain about using the platform effectively in my daily routine.