Not clearly explained, left me frustrated
I was looking at the WFHI software and training package but found the explanations during the sales process quite confusing overall. There was one particular moment where their representative was explaining the invoicing cycle over the phone, but the details were vague and seemed contradictory between the documentation and what was said. This made me hesitate because I wasn't sure exactly how the payment process was supposed to work or when the updates would be applied automatically. Beyond that, other aspects like sign-up and software access were mentioned quickly but without real clarity on what would happen when certain problems arise or how easy it would be to get help after starting. I was left feeling that maybe there was more complexity than I'd expected, and the lack of clear upfront details was frustrating. I wanted to feel confident about what to expect regarding software behavior, training steps, and support availability before committing, but this clarity was lacking. Overall, the sales communication was somewhat indirect about key practical elements which made me cautious. While the team was polite, I needed a more straightforward explanation of how things would work after purchase.