Not clearly explained enough to suit beginners
My experience with the sales and pre-purchase information was mixed. At first, I had some hopes because the overview seemed to cover the basics of what the software and training entail. But as I asked more questions and tried to understand the details, I found the explanations weren’t always thorough or clear. Things like the features of the dialer or database were not laid out clearly, which made me unsure if this would be a good fit for my needs. I think it might suit those who already have some experience with remote workflow tools and are comfortable figuring things out, but for a beginner like me, it felt a bit confusing and incomplete. The walkthrough of what to expect during onboarding was not very detailed, leaving me unsure if I was making the right choice.