not bad but a bit slow and repetitive sometimes
I'll tell you straight, the support was generally helpful but I felt there was more than a little waiting involved. Whenever I had a question about dialing features or the database, I sometimes got passed around a bit. It was like the same answers repeated with minor variations, which was a bit frustrating when time was tight in the workday. Signing up and payment stuff went okay without big issues but getting through to someone on the phone took longer than I'd have liked. The automatic updates did make things easier sometimes and didn't disrupt my workflow much. If I were telling a friend, I'd say the software is good enough but don't expect instant help when you run into something new. Overall, it's a decent tool for remote work but patience is definitely needed when relying on support.