Not as responsive as expected when it comes to billing issues
I have to say, I expected your billing support to be more prompt and helpful after signing up, especially since I had some queries about invoicing and payment schedules. Compared to my previous experiences with other software providers, your response times felt slower and less informative. The software itself is decent, and the automatic updates do keep it running smoothly, which I appreciate. The training videos helped me understand how to use the dialer and database, but when it came to sorting out payments, the lack of quick support was frustrating. I probably had to wait longer than I anticipated for clarifications, which disrupted my workflow slightly. If I were to recommend this service, I'd mention the software is good but suggest managing expectations on billing support responsiveness.