Not a seamless journey from enquiry to payment registration
I have been thinking about my experience with the sales and pre-purchase steps at WFHI and honestly, it didn’t feel very smooth or logical in order. Initially, I was excited about the product and signed up, but then the invoicing came through later than expected, which was a bit confusing. It seemed like the sign-up and payment steps were not aligned in a straightforward sequence. I was unsure if I should have gotten access first or paid the invoice before starting the software usage. This led me to call support, and while they were helpful, I felt like the initial setup guidance could have been better arranged so the steps made more sense. Sometimes there were overlapping notifications about payment and account activation that felt out of sync. Overall, the process ended with me being registered and paying, but I’m left thinking that the order of steps chosen did not provide a seamless flow or clarity. A more intuitive sequence would have made the pre-purchase and sales experience easier for someone like me trying to get started efficiently.