Not a good fit if you expect handholding
When I signed up, I hoped the support team would be closely involved throughout onboarding, but I quickly found I had to figure out a lot myself. The telephonic support was available, yes, but many answers felt generic and I was often redirected or left waiting longer than expected. For example, setting up the database feature was particularly confusing without step-by-step guidance. On the positive side, the automatic software updates did work smoothly in the background, which at least spared me some effort. Still, for someone who prefers clear, ongoing communication and more hands-on help, this might not be the right platform. However, if you are comfortable with trying things independently and troubleshooting on your own, it could work better. My overall experience leaned toward frustration since most of the important details were not clearly explained initially. The invoicing and payments process was straightforward enough, but support really could have been more proactive.