Not a good fit for my working hours, honestly
Honestly, this product did not fit well with the hours that I usually work. I was hoping to be able to access all the features and support during the late-night hours when I tend to get most things done, but the system seemed more designed for regular 9-5 timings which threw me off. The telephonic support wasn’t available as much during my prime working hours, which made it hard to get help quickly when I wanted. Also, the automatic updates sometimes happened at inconvenient times, causing disruptions when I was trying to work. The onboarding and training felt generic and didn’t quite account for flexible or night shifts. The database and calling tools worked fine but the timing of everything around it didn’t match how I work. The sign-up, invoicing, and payment steps were okay, so I can’t complain there. But the way the software and the support services are set up just weren’t friendly to my hours. I would tell a friend that it seems designed for a different schedule and might be frustrating if your work time doesn’t line up well.