No sugarcoating, it took real effort
The responsiveness from support was absolutely above par. Whenever I called, the person on the other end picked up quickly and didn’t pass me around endlessly. They continuously listened to the problem, never rushing me to finish. The follow-up calls were timely, unlike what I feared at first. I had to reach out more than once which was expected, given the complexity of setting up the dialer for my workflow. Sometimes the explanations took a while to sink in, so I had to ask the same things again. What I appreciated most was that they kept their calm and didn’t treat me like I was wasting their time. That kind of patience felt quite rare these days. Also, each conversation quickly got down to the specifics I needed without irrelevant chatter. However, the effort I had to put in on my side was quite significant; you can't expect a magic wand here. This is complex software, and helping me meant real engagement. In the end, the direct and straightforward communication worked well with me. They clearly wanted to resolve the issues instead of just brushing me off, which made a big difference in the overall experience.