no response at all, still stuck

I went through the training and onboarding hoping to get a good start but the experience was disappointing. Whenever I had issues or questions about using the calling tools or managing the database, it was hard to get a timely reply from anyone. I tried contacting the telephonic support multiple times but either got no answer or very delayed responses. This slow or absent communication made me feel stuck in the process because I couldn't proceed easily with the software's setup or use. The automatic updates were happening but it didn’t help much since I never fully mastered the tools during onboarding. Signing up and managing billing was clear but that did not compensate for the lack of human help. Overall, the lack of responsiveness during training and after made me frustrated and the onboarding ended up ineffective for me. I’m still unable to use the system properly and doubt I will be able to without better support moving forward.