No reply, no progress in sales contact
Tried contacting the sales team multiple times before purchasing the software and training package. Unfortunately, responses were slow or non-existent after my initial inquiry, leaving me without important details before I had to decide on moving forward. I was expecting more engagement because setting up remote workflows requires clarity and support from the start. Since the people involved did not respond promptly, I ended up feeling frustrated and uncertain about the whole process. The initial sign-up process went through but there was no follow-up from the sales side to guide me or check if I needed help with invoicing or onboarding. I kept explaining my questions again and again to whoever finally answered calls, but it never led to a clear resolution. Because of this lack of responsiveness, I felt stuck and wasted valuable time which I could have used to get started properly. Simply put, I did not manage to get what I needed from pre-purchase interactions and that was disappointing.