No repeated explanations, but wait could be less
When I needed support during setup, I appreciated that I wasn’t sent around in circles repeating my issue over and over again. The telephonic support agent understood my problem quickly, and I didn’t have to re-explain things multiple times, which saved me some time. However, there were moments when I had to wait on hold longer than expected, especially during peak hours, which slightly diminished the otherwise positive experience. Aside from that particular moment, the response was generally prompt and efficient, making the whole process of getting started with the dialer and database features less stressful. The automatic updates helped keep the software reliable without much downtime, so I could get on with my workflow. The sign-up and payment process was also pretty smooth with clear invoicing. Overall, the only notable downside was that one wait period, but the absence of repeating explanations made up for that.