No purchase made after repetitive delays
I am writing to formally express my frustration with the sales process experienced here. From the initial contact, there was a noticeable pattern of repeated calls just to get the same information restated without any new details. The waiting time between responses was excessive and felt discouraging over several days. I was eager to understand the software features and the payment process fully before making a decision, but the constant repetition without forward movement led me to abandon the idea entirely. Additionally, the pre-purchase training overview was promised but not delivered promptly, tempting me to reconsider other options. I expected a more streamlined interaction where my queries would be addressed efficiently and the procedure explained clearly from the start. Instead, it felt as though I was caught in a loop of redundant information. As a result, I decided not to proceed with the purchase given the lost time and aggravation. This outcome is disappointing considering the potential I saw initially in the product's offering. I hope the sales team reconsiders their approach for future clients to avoid similar dissatisfaction.