No proper resolution and constant waiting was frustrating
I honestly felt like the support team was missing something crucial when I reached out for help. Every time I explained my issue with the dialer not syncing properly with my database, I had to start from scratch because they didn’t seem to track earlier conversations. This repetition was tiring, and waiting to be transferred from one agent to another added to my frustration. The automated messages about expected wait times were often inaccurate, so I ended up spending far longer than I anticipated on calls. Because of this, the onboarding process dragged out much more than it should have. Additionally, the promised telephonic support did not provide a quick fix but instead kept me in a loop of waiting and answering the same questions. I was expecting a smoother experience with less downtime, but the whole process felt inefficient and disappointing. All these delays made me skeptical about how much I can rely on their support for urgent technical needs in the future.