No nonsense, took exactly right effort
The labels and wording in the support dialogues were straightforward and clear enough that I didn't have to spend extra time guessing what each option meant. It took maybe a bit more time than I expected because of the layering of menus, but that was manageable. The telephonic support was very responsive when I needed to clarify some phrases, and that helped a lot. There really wasn't much wasted jargon or ambiguous terms to slow me down and the database fields matched the workflow I was setting up. Later automatic updates didn't add confusion since the terminology stayed constant throughout. Summing up, the effort I put in was about right for assembly and first contact questions and never felt like it was unclear or misleading. So, the wording and labelling did make sense right from the start, which made communication efficient without dragging on longer than necessary.