No needless wait but lacked proactive follow-up
Calling their support was straightforward and efficient. I didn’t have to repeat my issue multiple times, which saved me from the usual frustration. They listened and responded directly to my questions without any unnecessary back-and-forth. The wait times were minimal, and I didn’t get stuck in a long queue. However, what I felt was missing was any form of proactive follow-up after the call. Once the issue was addressed, I didn’t receive any confirmation or check-in whether the solution worked in the longer term. Also, there was no clear timeline given for resolution beyond the initial call. The communication was to the point but could have been improved by a bit more engagement after support interactions. Apart from that, the support team was professional and knowledgeable. For future issues, I hope they extend their assistance to include follow-up calls or emails to ensure problems are truly resolved instead of just quickly closing the ticket. Still, I appreciate how they kept the interaction brief and on topic. A bit more care post-call would have made it five stars for me.