No Improvement Over Time, Still Frustrated
I have been trying to get comfortable with the WFHI training and onboarding process for a while now, but honestly, day to day work hasn’t gotten any better. At first, I hoped that updates and training sessions would gradually fix the issues I kept facing, like delays in the dialer and confusion in using the database features, but that just didn’t happen. The software behaves inconsistently, making me unsure if I should even keep using it for remote workflows anymore. I keep thinking maybe with time and more practice, things would improve, but so far, each session ends with the same questions and struggles as the first. The telephonic support tries to help but can only do so much when the software isn’t cooperating properly. I’m still not at a point where I feel confident or smooth in my daily use, and that leaves me really frustrated. In the end, the experience just hasn’t worked out as I expected and I find myself doubting whether continuing is worth it when the basics don’t function reliably.