You really need to make your sales and pre-purchase process a lot easier. When I first tried to sign
You really need to make your sales and pre-purchase process a lot easier. When I first tried to sign up, almost everything was confusing and unclear. I had to figure out most of the details myself because there were hardly any clear instructions or guides available. The payment and billing part was a mess, invoices came with delays and explanations were lacking. There was zero help to understand what comes next or how to set up the software properly. Also, the training materials promised during the sign-up were minimal and left me struggling. I ended up wasting a lot of time just trying to get the basics right. For someone who needs things to be straightforward and well-supported, this is not the right system. If you ask me, I would not go through this trouble again because you made me feel like I was left on my own from the start. Please improve your whole process if you want better customers and easier onboarding. It was far from a good experience and I don’t plan to repeat it.