No Flexibility for Off-Hour Work Needed
The schedule expectations embedded in the software painfully missed the mark for my actual working hours. The calling tools and dialer felt rigid, designed only for standard business hours and didn’t accommodate the evening or weekend hours I primarily work. Training materials and onboarding processes assumed a fixed time slot, which caused repeated clashes with my availability. Automatic updates often interrupted my unsociable working times, which was very disruptive. While invoicing and payment process were fine, the whole setup ignored that many of us prefer or need non-traditional hours. Telephonic support was not helpful for odd-hour inquiries either, as they operate mostly within standard office timings. Essentially, the system missed fitting into real-life flexible hour scenarios, which made me reconsider its overall suitability for my patterns.