No extra proof after payment delay was disappointing
When I encountered a problem with my payment not registering immediately, the system’s handling was straightforward but lacked some helpful features. It took a day longer than expected for the payment to reflect in the dashboard, and I did not receive any immediate confirmation or alert about the delay. Although I contacted telephonic support and was informed of the situation, there was no clear guidance on what to do to expedite the process or provide proof of payment. The automatic updates did not change the status during that period, which left me uncertain for a while. On the positive side, once the payment was updated, invoicing appeared correctly in my account. The training and onboarding being completed previously helped me stay calm about the delays, but I felt an automated notification or checklist for payments under processing would be beneficial. The solution worked in the end, but the lack of immediate transparency reduced my confidence slightly in handling issues fast through the portal.