No confidence left after support failed to resolve basic issue
From the start, I found the support communication frustrating. The moment I reported a problem with the calling dialer, the responses were vague and delayed. Each time I asked for clarity, I received generic advice that didn’t help. By the end of my interactions, I felt no confidence that the issue would be solved or understood properly by the team. The automated updates introduced changes that made it harder to use the software, and my calls kept dropping without explanation. Telephonic support did not provide solutions and often left me waiting without progress. The invoicing process was fine but it didn’t compensate for the lack of proper assistance. Overall, the one thing that stood out was how unreliable and unhelpful the support felt from day one to the last call.