no clear sign-up process at first
I really struggled to understand the entire sales and pre-purchase process. Nothing really clicked for me until I spent hours browsing through emails and their website. The sign-up steps were confusing and it felt like I had to figure most of it out by myself. There was no clear walkthrough or guidance when I started, and the invoicing info was unclear. I tried to call the support number, but the response was slow which only added to my frustration. I was hoping for a more straightforward onboarding or a demo before paying. The software promised a lot but I didn't know how to get access to most of its features initially, especially the database and calling tools. After so much trial and error, it was only by trial that I could make sense of the payment steps and how the software updation worked. I had expected a better introduction to everything, but honestly, it was all left to me to figure out, which I was not prepared for and it really put me off.